Having a well-organised order fulfilment process is crucial to positive customer experience. For e-commerce, in particular, the importance of efficient delivery management cannot be understated.
If you believe your order fulfilment process could improve, or are interested in fulfilment services, use these top tips for success.
Keep Up Communication
Vital for e-commerce platforms in reassuring customers, constant updates on the order and its movement can be used by all along the fulfilment process. Letting customers know where their order is and when to expect it can give them a warning and ensure they are there to receive it. Businesses may be curious to know the information from the fulfilment service themselves to audit efficiency and increase trust.
Increased visibility by the fulfilment service may come in the form of sharing stock information in real-time through access to the WMS, giving suppliers up to date inventory levels. Not only will suppliers be able to track their stock, but also know if it is getting low in the fulfilment warehouse and therefore supply more or notify customers or ‘low in stock’ status.
Use a Fulfilment Service
When starting out, businesses may conduct their own fulfilment and manage logistics alone. However, as demand grows or the customer base exceeds the region, running fulfilment alongside everything else may become a strain on the business. Using an external fulfilment service has many benefits, from offering perks and insider expertise, to region or international shipping capabilities.
A fulfilment service doesn’t just remove the stress of logistics from your company, it can be closer to customer bases and therefore offer faster delivery. Or it can provide exceptional quality control from receiving inventory to shipping it. Fulfilment services, such as those offered here at Allegro Logistics, offer vital improvements to order fulfilment processes through many years of experience and market-leading WMS.
Find out more about the benefits of outsourcing logistics.
Choose Shipping Wisely
No matter how efficient the ordering process, notification service, or warehouse staff are, if the package does not arrive quickly, customers will likely be dissatisfied, and the order fulfilment seem faulty. Though shipping may be performed by an external service, it is part of the order fulfilment process and requires the same care and attention as warehouse management, for example. Find trusted and reliable delivery services and continually audit their performance; if communication lacks or speeds fall, address issues.
Our knowledgeable team at Allegro Logistics have contacts and expertise to find a solution that fits within your budget and timescale. Utilising our own fleet of vehicles and trusted partners, we deliver in line with your expectations. Get in contact to find out more.