Previously, customers would receive an “estimated delivery” at best. In the world of Next Day Delivery and instant gratification for online shopping, consumers want to know exactly when they will receive their products.
With the evolution of Shipment Tracking Systems, users can log into a website to view live progress of their order and even have notifications sent directly to their smartphone or tablet.
These tracking systems not only improve the quality of service for the customer but also reduce the costs for the logistics company.
Before this technology was introduced the only way to track your shipment or request a change was to pick up the phone and call the delivery company directly. Each of these requests for tracking would be extremely time consuming, especially if you were dealing with thousands of deliveries each day.
Allowing customers to track, make changes and even let the driver know that they are going to be out or to leave their package with a neighbour has completely transformed the way that the logistics industry operates.