What to Look for in an E-Commerce Order Fulfilment Company

Once you’ve decided to outsource your order fulfilment to a third-party logistics provider (3PL), the hard work begins. Now you need to find a company you can rely on to deliver the streamlined service you require, and your customers demand.

Allegro Logistics has helped a host of modern e-commerce brands grow and scale with confidence. Providing secure storage, bespoke packaging solutions, and reliable international shipping, we can help you launch the next phase of your business’ development.

In this guide, we outline the most important things to look for when choosing a fulfilment company.

Efficiency

In the age of e-commerce, your customers will be looking for a speedy and cost-effective delivery service. To make sure you can provide this, you need to look for efficiency above all else when choosing your fulfilment company. The business in question should have a tried and tested pick and pack process, aided by the most advanced warehouse management software (WMS) on the market. In fact, for domestic shipping, they should have a same day delivery service – and one you can rely on!

Domestic Shipping with Allegro Logistics >

Capacity

Think long term. You don’t want to choose a fulfilment company that can only handle the order volume you currently have. If you experience a surge in demand, you need to know you can rely on your chosen partner to scale accordingly. As such, it’s important to choose a 3PL that has a large capacity. They should run purpose-built warehouses and have experience taking brands from tiny start-up to international retail phenomenon. A fulfilment company should facilitate your growth, not impede it.

Integration

The transition from handling your own order fulfilment to working with a 3PL doesn’t always go smoothly. To make sure yours does, it’s important to enquire about what the integration plan is for merging your existing processes with the company’s WMS. A seamless integration is fundamental to the success of the partnership, so look for experience and knowledge making this happen for a wide range of platforms. At Allegro Logistics, our WMS integrates quickly and easily with over 50 popular e-commerce and courier platforms – forming a single, unified system in the blink of an eye!

What are the Benefits of a WMS? >

Reporting

Putting your order fulfilment in the hands of an external provider is always going to feel a bit strange at first – but it shouldn’t feel like you’re losing control of your business. A good order fulfilment company will provide transparent reporting through their WMS, enabling you to track orders, gain insights from tools and data, and access up-to-the-minute information on inventory. Our system is fully automated, meaning you get real-time information 24/7, 365 days of the year. As a result, you can oversee every aspect of your operation whenever you want to. This availability of information is crucial when making the switch.

Storage

Putting your order fulfilment in the hands of an external provider is always going to feel a bit strange at first – but it shouldn’t feel like you’re losing control of your business. A good order fulfilment company will provide transparent reporting through their WMS, enabling you to track orders, gain insights from tools and data, and access up-to-the-minute information on inventory. Our system is fully automated, meaning you get real-time information 24/7, 365 days of the year. As a result, you can oversee every aspect of your operation whenever you want to. This availability of information is crucial when making the switch.

Returns Process

In the world of e-commerce, customers aren’t always happy. Providing unbeatable customer service only goes so far – you also need to back it up with a slick and reliable returns process. In fact, a solid returns solution can actually form part of the decision-making process for would-be buyers – a safety net if they’re on the fence! That’s why, if you want to drive conversions and keep impressing your customers, you need to make sure your 3PL can provide a gold standard of returns service.

How to Create an Effective Returns Solution >

Additional Offering

What other services do you need in a fulfilment company? You might not need to use them now, but it’s good to know your chosen company covers multiple disciplines. With a range of additional services on offer, you can rest easy in the knowledge that your fulfilment partner can provide for your needs now, and in the future. At Allegro Logistics, we offer numerous complementary services to e-commerce fulfilment, including point of sale distribution and bulk storage. We even offer a bespoke marketing and packaging service, allowing you to enhance your brand and boost the customer experience with beautiful promotional materials.

Projects >

Track Record

Lastly, but perhaps most importantly, what brands has the 3PL in question worked with? Don’t forget to ask for referrals and look for excellent online reviews when making the choice. This is not a step to skip; if your 3PL hasn’t provided a stellar service to others, they won’t provide it to you either. Luckily, at Allegro Logistics, we’ve helped all kinds of e-commerce businesses scale, grow, and access new markets. Need proof? Take a look at our case studies!

E-Commerce Order Fulfilment Company Bristol & North Somerset

Allegro Logistics provides cutting-edge, integrated fulfilment solutions for the modern e-commerce market. We’ve helped brands establish themselves, access new markets, and scale with growing demand. To us, nothing is more important that facilitating the development of your business. If you’re looking to outsource your order fulfilment, we can deliver the seamless logistics service you need to thrive.

Contact us today to find out more.

See more: Should Your Business Outsource its Order Fulfilment?

See more: How to Improve the Customer Experience of Your E-Commerce Business

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