So, you’ve decided outsourcing order fulfilment probably makes sense at some point. But, how do you know when that point is? Below, we outline some indicators that you’re ready to level up.
Your Shipping Costs are High
Are you struggling to deal with orders in an economical and timely fashion? Are you suspicious that you’re not getting the best deal from your couriers? If you’re experiencing spiralling shipping costs and dealing with the prospect of shelling out for storage space and additional staff members, it might be a better idea to get a 3PL onboard instead.
How to Create an Effective E-Commerce Delivery Strategy >
You Lack Knowledge and Resources
Everything’s going great and the orders are flying in, but you’re not sure if you’re doing things in the best way, and not sure you have the facilities, resources, and time to deal with it all. A 3PL can help you navigate through unchartered waters and help you streamline your operation with their industry knowhow.
You Don’t Have Enough Space
If you’re struggling to manage stock because you don’t have enough space, and this is causing order delays, it might be time to contact a logistics provider. These days, customers expect speedy shipping and everything available at once. Not having an item in stock may mean you miss out on valuable business.
Read more: The Importance of Effective Inventory Management
You Want to Enter New Markets
Do you want to go international, but you’re not sure how? Finding a 3PL with expertise in the market you want to enter means you’ll have access to expert industry knowledge and be able to orient yourself in the confusing world of import/export and customs charges. Basically, they’ll handle everything for you, so you can globetrot to your heart’s content.
Shipping Solutions for Small Businesses >
You’re Not Optimising Customer Experience
Fast shipping, rapid returns, and top quality packaging equal plenty of happy customers. If you’re concerned you’re not optimising any aspect of your customers’ journey, it might be time to get some expert help. In a competitive marketplace, anything you can do to add value to your products is going to help you stand out from the crowd. With a 3PL, you’ll stand out for all the right reasons.
Related: Bespoke Packaging – Why is it Important & What are its Benefits?
You Receive Lots of Customer Support Requests
In relation to the last point, are you starting to see customers getting in touch with issues, queries, problems with their orders? Are things arriving late, arriving damaged, or returns not being dealt with in a timely manner? It can be difficult to please every customer all of the time, but a surge in customer support requests might indicate there are things to be improved upon. An e-commerce logistics provider can show you what needs to be done.