eXPD8

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Requirement:

Our client was looking to partner with a Fulfilment House who have a proven track record in the industry, knowledge of print and how the process works, along with providing a personal touch to their account management team giving them the confidence that each distribution project is going to be managed efficiently.

Areas to cover:

  1. Movement of bulk storage from other partner companies, both internal and external to bring all goods under one roof.
  2. Outsourcing of all POS distribution from their Post Room to a Fulfilment House
  3. Down scale the Post Room within their facility to small mail outs only
  4. Visibility of stock via an on-line system so all staff can see at a glance what is in stock real time
  5. A reporting suite that can provide efficiency and management tools to their POS projects.
  6. Ultimately a cost-effective solution to underpin the growth of their business with the flexibility to act quickly

Allegro Logistics Solution:

We visited each of the existing locations with the client’s management team to understand exactly what was required, what works well today and improvements they would like to see moving forward. Listening to the team we have provided the following solution:

  1. Dedicated account manager to provide a high level of customer service / product knowledge
  2. Full inventory of goods being moved to Allegro Logistics, created by a member of our team alongside a key member of the client’s team, each individual item allocated a SKU for identity.
  3. Agreed move date ensuring minimal impact to the client’s operation, including weekend transfer of current inventory
  4. Each member of the team provided with their own login to our Warehouse Management System, and full training provided to allow the true benefits of our systems.
  5. Standard rate card for picking and distribution allowing cost control
  6. Use of our vehicles to manage suppliers and timescales

Result:

  1. Reduction in supplier management, simplified structure with one point of contact for all warehousing, transport and POS distribution needs.
  2. Management of Purchase Orders, ensuring the correct costs are allocated to each individual department / internal client.
  3. Weekly operational review meetings have resulted in 10+ hours per week of staff time chasing and organising different suppliers.
  4. Additional work space within their facility to create more work stations for customer services staff.

Testimonial:

Once the SLAs with Allegro were in place, I was tasked with turning the concept into reality, through pragmatic consideration and clear communication. The first stage of any project is to understand what the desired outcome is; the second: to know the people with whom you will deliver it. With Allegro, it was evident from our initial meeting that we were on the proverbial same page as our objectives were aligned: to deliver efficient, cost effective fulfilment across a range of services with the ability to flex and scale. What has made the entire process a pleasure has been working with our colleagues at Allegro, with their team ethic and no nonsense approach, operating with honesty and transparency. The relationship is symbiotic, more akin to partnership than supplier/client and is driven by regular face to face meetings, planning ahead and pre-empting challenges. We’ve been working together now for six months; I’m looking forward to our continuing our relationship, growing our businesses together and delivering fulfilment excellence.

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