The five phases of the Lean Six Sigma approach, shortened to DMAIC, are: Define, Measure, Analyse, Improve, Control. These steps are used to identify problems in current management, production, and order fulfilment processes, helping you find the root cause.
Define. This step involves defining the problem and expectations from three perspectives: company, stakeholder, and customer. An example issue could be delivery times – an issue that could be solved by streamlined e-commerce fulfilment.
Measure. Next comes measuring the extent of the problem, examining the current process, and determining whether the process can meet the expectations of each of the three perspectives. This should involve measurable data and careful consideration.
Analyse. In this step, finalise your understanding of the problem with regards to its extent and the root cause. For order fulfilment, this could be due to subpar platform integrations or stock management resulting in incomplete orders or long waiting times.
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Improve. Using the gathered data, provide a solution to the problem. Confirm that an improvement has taken place, and ensure your solution eliminates the problem while preventing its cause. Test your solution, produce measurable data, and compare this data to your results from the “Measure” stage.
Control. The final step of DMAIC is to continue monitoring your systems. Improve them where possible and create managerial infrastructure for the future to make dealing with other problems a smoother process.
At Allegro Logistics, we incorporate cutting edge technologies with excellent services and streamlined e-commerce fulfilment, providing the solution to your order fulfilment issues. Receive a quote by contacting us today.